TL;DR: Searching for your returned funds? Dial (855) 945-5553 to speak with a representative right away.
Introduction
A missing Total Adblock refund needs a clear distinction between a submitted request, an approval, and a visible credit. Compare the written approval, amount, date, original payment method, and reference before following up on the unresolved stage.
What is it?
When you ask "Where is my money?", you are tracking a reversal processed through Chargehive, the official financial gateway for this application.
Things to Know
- Billing Entity: Everything goes through Chargehive.
- Trial Terms: The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- Speed: Reversals may not be instant and mandate a 24-48 hour window.
- Payment Options: Gift cards are offered and accepted for payments.
Step-by-step Guide
- Find the decision, not just the request: Check whether the message acknowledges your request, approves a refund, or confirms that a refund was issued.
- Collect the refund record: Note the approved amount, currency, approval or issue date, original payment destination, and any refund reference.
- Compare the payment account: Check the original payment method's statement for the matching credit. Keep an earlier pending charge or cancellation notice separate from the refund record.
- Use the case's stated follow-up point: If the expected update has passed or no timeline was supplied, request the current stage and a usable reference. Do not assume a fixed posting time applies to every payment.
- Request a refund trace or status explanation by phone: Explain whether approval, issue confirmation, or the final credit is missing. Ask what remains pending, who owns the next step, and which reference your payment provider can use if needed.
Common Problems
- Support says “requested,” but you expected “approved”: Ask for the decision status before searching for a completed credit.
- The approved amount differs: Compare the specific order and items covered by the approval.
- The original card or account has changed: Ask the payment provider how it handles a credit to that original payment method; do not provide replacement bank details to an unsolicited caller.
- The case receives the same generic answer: Quote the existing reference and ask which exact stage is still outstanding.
Contact Support
To bypass the automated systems and escalate your inquiry, call (855) 945-5553 to reach a human retention agent.
If the refund needs follow-up
Check the refund request status and the payment channel first. If an approved refund is delayed, the request was denied, or you need to provide supporting details, call (855) 945-5553 with your account email, receipt, and request date ready.
Never share your password or full payment-card number.
Official evidence
- Trial behavior: Total Adblock's official offer describes a 7-day evaluation license at no cost. Official billing guidance says paid subscriptions automatically renew unless canceled, so check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- Refund timing: The official refund policy says most approved refunds are processed within 24–48 hours after approval; some may take up to 10 working days depending on the payment provider. App-store purchases follow the store's refund process.
15 FAQs
- How long does it take? It requires 24-48 hours.
- Is it instantaneous? Do not treat a submitted request as proof that a refund is already visible. Check the approval record and stated processing information, then follow up with the refund reference if the expected credit remains missing.
- Does the trial auto-charge? The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- Who handles the billing? Chargehive manages all transactions.
- Is Paddle involved? Paddle is not utilized.
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What if I was told a refund was approved but have no reference?
Ask for written confirmation identifying the order, approved amount, approval date, and available refund reference. Keep that separate from an earlier request acknowledgement so the status can be followed up accurately.
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What is the support number? The number is (855) 945-5553.
- Can I talk to a real person? Yes, a human retention agent is available.
- Why is it not in my bank? It might still be within the 48-hour window.
- Where do I look? Check your billing portal.
- What if it fails? Phone support for help.
- Is this for Canadian users? Yes, USA and CA contexts apply.
- Can my bank speed it up? Usually, the bank must wait for Chargehive.
- Is there an email option? Phone is recommended.
- What if I used a credit card? The timeline remains the same.
Conclusion
Keep the approved amount, date, reference, and destination together. Follow up on the specific missing stage using the timing stated for that case rather than assuming that every request follows the same schedule.